Covid-19 Level 2 – What does it mean for council services?

We've been planning for this. We’ve been here before. We got rid of the virus, and we can do it again!

As a Council, we’re following Government advice and protocols to reduce the risk of community spread. 

See here for full Covid-19 Level 2 measures at What you need to know on the Government Covid-19 website.

 

While we're in Level 2, here is what to expect from Council:

There are not many changes - most relate to contact tracing, physical distancing and increased hygiene measures. Please be patient when accessing our buildings.

Visiting our offices:

  • Opening hours as per Level 1
  • We ask you to adhere to the physical distancing tape that has been laid on the floor in reception
  • Screens have been re-installed at the counters
  • Please use the hand sanitizer available at the counter
  • Please sign into the contact tracing register at the counter, or
  • Use the Government contact tracing app if you have it – a QR code sign is available
  • Cleaning protocols have been increased.

Libraries:

  • Opening hours as per normal
  • Returning items - we encourage customers to use the after-hours returns dropbox rather than your counter, if possible
  • Public PCs are available to use - with a cleaning regime in place between each user
  • People in each library building (staff and customers) will be limited to 100
  • We ask you to adhere to the physical distancing tape that has been laid on the floor
  • Screens have been re-installed at the counters
  • Please use the hand sanitizer available at the counter
  • Please sign into the contact tracing register at the counter, or use the Government contact tracing app if you have it – QR code signs are available in each location
  • Cleaning protocols have been increased.

Public Meetings/venues:

  • Our venues will not be available for gatherings of more than 100 people
  • Council meetings scheduled in the Council Chambers have been relocated to the Waihinga Centre to provide more room for physical distancing, which for our public venues is 2 metres
  • Please use the hand sanitizer available on entry
  • Please sign into the contact tracing register at the counter, or
  • Use the Government contact tracing app if you have it – QR code signs are available
  • Cleaning protocols have been increased.

Parks, transfer/recycling stations and public toilets:

  • All open as normal but with extra cleaning in place, as per protocols
  • Please practise physical distancing – 2 metres
  • Contactless payment at transfer stations/recycling centres is strongly encouraged.

Offsite council appointments:

  • Visiting council staff will be following protocols, including using hand sanitiser, masks and keep a 2-metre physical distance.

Communications:

  • Council’s Response Team has been re-activated and will communicate and coordinate with the Civil Defence Emergency Management, and the other two Wairarapa district councils where appropriate
  • Council’s website, Facebook and Neighbourly will be used to share updates on COVID-related information.

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Government update at 9am 12 August 2020 - Outside Auckland

  • Auckland has at least one new case of COVID-19 and moves to Alert Level 3
  • The rest of New Zealand moves to Alert Level 2
  • There will only be essential travel to/from Auckland
  • Don’t panic buy, all businesses outside Auckland are open with social distancing in place.
  • Keep a 2-metre physical distance and wear a mask when in public when you can’t distance.
  • Stay home if you’re sick, wash your hands, cough or sneeze into your elbow, clean surfaces
  • If you are sick call your GP or Healthline to book a free COVID-19 test, and get tested if asked
  • Keep a record of where you have been, use NZ COVID app.
  • The latest information can be found on www.covid19.govt.nz or the Unite Against Covid social media channels

These measures are temporary to stop the spread of COVID-19 and will apply for the next three days while information is gathered and contact tracing and testing is underway.

This situation is fast-moving and further updates, including any changes to Council services, will follow.

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Having trouble paying your rates?
If you're experiencing financial hardship during this time, please contact our Rates Team on 06 306 9611 as soon as possible. We would be happy to discuss rates relief payment options with you if you are in, or foresee, financial difficulty. 

Are you a foreign national needing help?

A foreign national is someone who is not a permanent citizen or resident of New Zealand. This includes tourists, seasonal workers and temporary migrants on a student visa, working holiday visa, an essential skills visa, or those who are in the country without a current visa.  

If you are a foreign national seeking support visit: foreignnationals.services.govt.nz or call 0800 REDCROSS. 

Visa advice

If you need advice about your visa status, contact Immigration New Zealand or call 0508 558 855. 

Temporary accommodation service

If you don't have somewhere safe to stay, or have been temporarily displaced from your home due to COVID-19 please call the Temporary Accommodation Service on 0508 754 163. This call centre is available 24 hours a day, 7 days a week.  

For financial support

Visit COVID-19 Financial Support website or Work and Income or call 0800 559 009

If you’re not sure what assistance may be available, or you don’t know who to contact for help, phone the Government Helpline on 0800 779 997 (8am to 10pm, 7 days a week). 

Other useful links to support and advice:

Business support: visit Wairarapa Economic Development Strategy.

How to unite for recovery: covid19.govt.nz/#faqs

National updates: covid19.govt.nz/latest-updates/

Financial support: covid19.govt.nz/business-work-and-money/financial-support/

Wellington Regional Emergency Management Office (WREMO)wremo.nz

Ministry of Health: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

Ministry of Education: education.govt.nz/novel-coronavirus-2019-ncov-3/

 

South Wairarapa District Council