Covid-19 Level 2 - Guide to Council services

13 May 2020

We'll be moving to Alert Level 2 at midnight on Wednesday 13 May, this means Council facilities will be reopening.

The essential services to continue as normal are:

  • provision of drinking water
  • wastewater treatment and disposal
  • kerbside rubbish and recycling collection as scheduled
  • Martinborough Transfer Station – contactless payment encouraged, not compulsory
  • Featherston and Greytown Recycling Centres  – contactless payment encouraged, not compulsory
  • animal control
  • essential roading services
  • burials
  • payments by internet banking
  • building and resource consents and LIMs – see below
  • mowing of parks, sports fields and berms
  • public toilets - with extra cleaning.

Services to open/resume (following Government Level 2 hygiene, distancing & gathering protocols):  

  • Council offices open 10.00am–2.00pm weekdays for drop-ins, e.g. to pay rates and dog regos, drop off submissions, quick queries; otherwise by appointment only
    • Building-related queries that require face-to-face will be by appointment only, during the hours 8am-12noon
    • Resource consent, planning and licensing queries to continue via phone and email for the time-being
  • public parks and sports fields
  • public playgrounds and water fountains – they have been thoroughly cleaned
  • libraries - more information here
  • community halls and venues.

Contact: We continue to encourage requests to by handled my email or phone wherever possible. For  service requests, phone 06 306 9611 (out-of-hours call centre will answer out of hours); or email: Our Facebook page is monitored between 8am and 5pm only, not out of hours.

Needing help with the essentials?
The dedicated Wairarapa welfare Helpline 0800 239 247 continues to be available to anyone who needs help accessing essential food stuffs and medicines. And you can keep up to date by following the COVID-19 Wairarapa Updates facebook page.

Having trouble paying your rates?
If you're experiencing financial hardship during this time, please contact our Rates Team on 06 306 9611 as soon as possible. We would be happy to discuss rates relief payment options with you if you are in, or foresee, financial difficulty. 

COVID-19 - Guide to official sources of information
Looking for official information, advice and support? See here.

South Wairarapa District Council